Commonsense Rules of Good Management and Human Relations

■ Invite dialogue and encourage novelty

■ Encourage dissenting views, and assign flatterers to do manual labor

■ Admit mistakes

■ Get out of your office and meet people where they work

■ Make energy and materials efficiency a visible priority

■ Reward effort, initiative, and risk taking

■ Express gratitude, keeping in mind that words like "thank you" count for a great deal

■ Encourage an atmosphere of celebration

■ Lead, let others manage, and know the difference

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